We will send you the tracking number via email after the order is shipped. With this tracking number, you can track the shipping status of the package online at any time, and understand its progress every step of the way from the warehouse to your hands. We are committed to providing you with a safe and transparent shopping experience to ensure that your products are delivered safely and on time. If you have any questions or need help during the tracking process, our customer service team is always here to support you.

We attach great importance to the packaging of products to ensure that they arrive in your hands intact during transportation. Each product is carefully packaged with high-quality protective materials to reduce the risks during transportation. However, although we have done our best to protect your order, in rare cases, damage may still occur.

Damage handling:
If you find any damage to the product when you receive the package, please contact us immediately. We recommend that you:
1. Take photos of the damage: Take photos of the damage to the product and packaging when it is unopened or just opened so that we can process your request faster.
2. Keep the packaging: Please keep all packaging materials and damaged products until the problem is resolved so that we can further investigate and improve our service.
3. Contact our customer service: Provide your order number and photos of the damage, and our customer service team will quickly process a refund, re-shipment or other reasonable solutions for you.

Our commitment:
Quick response: After receiving your damage report, we will give priority to it and give a solution in the shortest time.
Safety guarantee: We promise to take all necessary measures to ensure that future orders are delivered more safely.
Customer First: Your satisfaction is our top priority, and we will do our best to ensure that you get a satisfactory solution and a pleasant shopping experience.

Through this process, we not only hope to ensure that the rights and interests of every customer are protected, but also strive to continuously improve our service and packaging quality to provide a better shopping experience.